Privacy Policy
Privacy Policy
Overview
This website is operated by Heritage Luxe. Throughout this Privacy Policy, the terms “we,” “us,” and “our” refer to Heritage Luxe.
Heritage Luxe respects your privacy. This Privacy Policy explains how we collect, use, protect, and share information when you visit our website, make a purchase, sign up for emails or text messages, contact us, or interact with our brand online.
By using this website, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect personal information that you voluntarily provide to us, including:
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Name
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Email address
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Phone number
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Shipping and billing address
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Order details
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Payment information
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Customer service messages
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Email or SMS marketing preferences
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Reviews, comments, or other information you submit through the website
Payment information is processed securely through our payment processors. Heritage Luxe does not directly store your full payment card details.
We may also collect non-personal information automatically when you visit the website, such as:
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IP address
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Browser type
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Device type
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Pages viewed
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Referring website
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Time spent on the website
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General location information
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Shopping behavior, such as products viewed, added to cart, or abandoned checkout activity
How We Use Your Information
We use the information we collect to:
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Process and fulfill orders
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Provide customer support
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Send order confirmations, shipping updates, and account-related messages
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Respond to questions or requests
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Improve our website, products, and customer experience
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Send marketing emails or text messages, if you have opted in
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Recover abandoned carts or checkouts
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Personalize product recommendations or website content
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Prevent fraud, unauthorized transactions, or misuse of the website
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Comply with legal obligations
Email & SMS Marketing
If you sign up for our email list or text messages, we may send you updates about new products, restocks, offers, educational content, and brand announcements.
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.
If you opt in to receive SMS messages, you may opt out at any time by replying STOP to any text message.
Even if you opt out of marketing messages, we may still send transactional or service-related messages, such as order confirmations, shipping updates, or responses to customer service inquiries.
Cookies & Tracking Technologies
Our website may use cookies, pixels, web beacons, and similar tracking technologies to improve your browsing experience, support website functionality, analyze traffic, and assist with marketing.
These tools may help us understand:
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Which pages are visited
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Which products are viewed
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How customers move through the website
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Whether an email was opened or clicked
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Whether an ad or marketing campaign is effective
You may adjust your browser settings to refuse cookies or notify you when cookies are being used. Please note that some features of the website may not function properly without cookies.
Analytics & Advertising
We may use third-party tools, including analytics platforms, advertising platforms, email marketing services, SMS marketing services, and website apps, to help us understand customer activity and improve our services.
These third parties may collect information through cookies, pixels, or similar tools to help us measure website performance, show relevant ads, send marketing messages, or understand customer behavior.
We do not sell your personal information directly to outside parties for their independent use.
Third-Party Service Providers
We may share your information with trusted third-party service providers who help us operate our business, including:
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Website hosting platforms
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Payment processors
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Shipping carriers
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Email and SMS marketing platforms
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Analytics providers
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Fraud prevention services
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Customer service tools
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Advertising platforms
These providers are only given access to the information necessary to perform their services.
Social Media & External Links
Our website may include links to social media platforms or other third-party websites.
If you click a link that takes you away from our website, the privacy practices of that third party will apply. Heritage Luxe is not responsible for the privacy policies, content, or practices of third-party websites, apps, or platforms.
Customer Reviews, Comments & Public Content
If you submit a review, comment, photo, testimonial, or other public-facing content, that content may be displayed on our website, social media, emails, or marketing materials.
Please do not submit information you do not want shared publicly.
Protecting Your Information
We take reasonable measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.
However, no website, payment system, or online transmission is completely secure. By using this website, you acknowledge that you provide information at your own risk.
Children’s Privacy
Heritage Luxe does not knowingly collect personal information from children under 13.
If we become aware that we have collected personal information from a child under 13 without proper consent, we will take steps to delete that information.
Your Privacy Choices
You may contact us to request that we update, correct, or delete certain personal information we have about you, subject to legal, security, and business recordkeeping requirements.
You may also opt out of marketing emails or SMS messages at any time using the unsubscribe or STOP instructions provided in those messages.
California Privacy Rights
If you are a California resident, you may have additional rights regarding access to, deletion of, or disclosure of certain personal information under applicable California privacy laws.
To make a privacy-related request, please contact us using the information below.
Do Not Track
Some browsers offer a “Do Not Track” setting. Because there is not currently a uniform industry standard for responding to these signals, our website may not respond to all Do Not Track browser requests.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
Your continued use of the website after changes are posted means you accept the updated Privacy Policy.
Contact Information
If you have questions about this Privacy Policy or how your information is used, please contact us at:
Heritage Luxe
Confidence · Culture · Connection.